AI readiness for customer experience
You're ready to lead on AI.
Let's get your organisation ready to follow.
Brainfood Readiness gets your customer engagement and CX ready for agentic AI, before you scale it. An honest, vendor-neutral assessment that shows you where you stand and what to do first. Built for mid-market and lower-enterprise teams in insurance, travel and retail.
You know where AI should take you. Getting there is the hard part.
The board wants AI and they want a plan.
The mandate is clear; the starting point isn't.
You've started, but the value is hard to prove.
A chatbot, a pilot: momentum's there, results aren't yet.
You can't see where you're ready, or where the risk sits.
Especially in regulated, customer-facing work.
What you get
From "where are we?" to "what do we do next?"
Most assessments hand you a score and stop. Brainfood doesn’t. We assess your readiness across 12 dimensions, then turn it into a clear, prioritised set of next steps your team can actually act on — so AI ambition becomes safe, valuable progress, not another stalled pilot.
Why Brainfood
Readiness built for the mid-market
Non-technical
We focus on people and operations. The side where AI actually succeeds or fails — not the tech stack.
Vendor-neutral
No tools to sell, no build to upsell. Just the honest picture.
Sector-aware
Built around customer engagement and CX in insurance, travel and retail.
Affordable expertise
Not an assessment by junior analysts — affordable, hands-on expertise from two veterans in the field.
Your first step
AI readiness: the homework everyone skipped.
We help mid-market CX teams catch up fast. We provide an honest assessment across 12 dimensions that shows you where you really stand and exactly what to do next.