AI adoption, built for customer experience
Turn AI into a trusted teammate.
Brainfood Training helps customer-experience leaders build AI-empowered teams — where AI is a valued support for customers and colleagues. We make your people ready. We don’t sell you the tech.
Reviewed & recognised by
Call Centre Helper · The AI Mindset · EngageCustomer
From AI-curious to AI-capable — measurable gains in CSAT, QA and handle time.
The real problem
Are your customers actually feeling your AI?
You already pay for the tools — Copilot, ChatGPT, an AI add-on in your helpdesk. But most CX teams never see results, because agents don’t know how to use them on a live conversation. The gap isn’t the software. It’s the people.
Tools sit unused
Licences are bought, but daily adoption on the CX floor stays low.
No measurable lift
AI is rolled out yet handle time, QA scores and CSAT don't move.
People left behind
Agents fear it or ignore it. Without training and design, nothing changes.
Services
Four pillars that get AI used
Everything Brainfood does sits on these four — together they take a CX team from AI-curious to AI-capable.
AI Academy
Instructional video courses built around real CX tasks, not generic theory.
AI Readiness Scan
A clear diagnostic of where your team stands — and what to fix first. Free.
AI Consultancy
Growth and strategy plans that turn AI ambition into a roadmap you can execute.
Human + AI Design
We redesign how your people and AI share the work, so tools actually get used.
We bridge the gap between AI and your customer experience — combining the strengths of your people and AI so every customer conversation gets better.
Why Brainfood
Why choose a Brainfood program?
- Learn AI the way you'll actually use it — built around real CX work.
- Future-proof your team for the AI-driven workplace CX is becoming.
- Turn training into measurable results — faster replies, better QA, higher CSAT.
- Earn a Brainfood certification that proves applied AI capability.
- Join a growing community of CX professionals adopting AI.
40%
of workers will need to reskill within the next three years as AI reshapes how we work.
Source: World Economic Forum
What people say
★★★★★
Great video — well paced, a great double act: articulate and clear. Really comprehensive, covering the history of AI and GenAI, learning models, ethics, and the questions to ask vendors.
Kathryn Simons-Porter
Author — The AI Mindset
Expertise
We run CX ourselves. We don't sell you the tech.
Brainfood is led by two veterans of the customer-engagement world, so we know what actually gets used by agents and what doesn’t. We’re vendor-neutral and we don’t implement AI systems — which means a call with a CX strategist, not a salesperson.
How it works
Start small and proven. Scale when it works.
From a free scan to ongoing partnership — you only step up once you’ve seen results.
01
Readiness Scan
See where your team stands and what to fix first.
Free
02
Open Webinar
A live intro to AI on the CX floor for your leads.
Free
03
Academy + Workshop
Get the team trained and running one real workflow.
First paid step
04
Ongoing partnership
Readiness, human + AI design and growth plans.
Custom
Your first step
See where your team really stands with AI.
The free readiness scan takes minutes and shows you exactly what to fix first.
No sales pitch. Just a clear picture and your first next step.