Agentic AI is a new class of digital coworkers that can understand goals, reason across steps, and execute actions. This article explores how COOs can redesign operations for human-agent collaboration. Originally published on Brainfood Training.
The Agentic COO: Designing Operations for a Hybrid Human–Agent Workforce Read More »
End-of-year review on how agentic AI is reshaping customer contact, service, sales and marketing based on 2025 research and reports. Originally published on Brainfood Training.
Agentic AI’s Impact on Customer Contact in 2025 Read More »
Analysis of the NVIDIA-Palantir partnership and its impact on enterprise AI deployment and competitive dynamics in operational AI. Originally published on Brainfood Training.
The NVIDIA-Palantir Partnership: an instant hit with a troubling future Read More »
Organisations leveraging AI for augmentation achieve 3x higher revenue growth per employee than those pursuing pure automation. Yet the headlines focus on redundancies, not on the organisations building stronger teams through human-AI partnership. The Strategic Choice There are two paths: Directive (AI takes over) or Augmentative (AI supports humans). The choice matters profoundly for long-term
The Business Case for AI-Human Partnering Read More »
The trouble with LLMs is their inconsistency. In one experiment, researchers asked an AI the same question 1,000 times and got 80 completely different answers. This isn’t about creativity—it’s a real technical problem that impacts reliability. The Root Cause Researchers at Thinking Machines discovered that LLM inconsistency depends on how many other people are using
Fixing LLM Inconsistency Read More »
