Technology and Organisational Readiness: The Two Forces That Decide Your Agentic AI Future If you followed the first article in this series on agentic AI maturity, you now have a mental map of how organisations move from basic text generators to fully autonomous systems. The model is deliberately simple: five stages of maturity, each with […]
Prologue The confusion is understandable. In less than three years, we’ve progressed from AI systems that simply predict the next word in a sequence to intelligent agents that observe environments, form plans, execute complex workflows, and make autonomous decisions. The terminology has exploded: chatbots, copilots, agents, agentic AI, autonomous systems. Each term carrying different implications
How To Recognise Agentic AI When You See It Read More »
Agentic AI is a new class of digital coworkers that can understand goals, reason across steps, and execute actions. This article explores how COOs can redesign operations for human-agent collaboration. Originally published on Brainfood Training.
The Agentic COO: Designing Operations for a Hybrid Human–Agent Workforce Read More »
End-of-year review on how agentic AI is reshaping customer contact, service, sales and marketing based on 2025 research and reports. Originally published on Brainfood Training.
Agentic AI’s Impact on Customer Contact in 2025 Read More »
Analysis of the NVIDIA-Palantir partnership and its impact on enterprise AI deployment and competitive dynamics in operational AI. Originally published on Brainfood Training.
The NVIDIA-Palantir Partnership: an instant hit with a troubling future Read More »
